FAQ

Frequently Asked Questions

Below you will find answers to frequently asked questions regarding our store and website. If you have a question that isn't answered here, or need additional information please contact us.

PLANNING YOUR VISIT | ORDERING | EVENTS | OPPORTUNITIES | OTHER


Planning Your Visit


What are your hours?

  • Monday – Friday: 9:30 am to 5:30 pm
  • Saturday: 9:30 am to 4:30 pm
  • Closed Sunday

Where do I park?

Parking is free and all day on 7th Street (front entrance) and 2-hour on 20th Avenue, Mon-Fri until 5 PM. Please do not park in the driveway! That is for employees and you will likely have to move your vehicle.

Do you have wheelchair ramp access to the store?

Our front entrance has a handrail, but if your party requires ramp access please call in advance so that we may make arrangements: (205) 632-5331. We have a portable ramp but it requires two of us to safely move it.

What forms of payment do you accept?

We accept cash, debit cards, all major credit cards, including Discover and American Express, PayPal (by invoice request) and Apple Pay. No checks, please!

What is your return policy?

Exchange only within 30 days of the original purchase. Please click here for all of the details. Keep in mind that the manager processes exchanges, so it is a good idea to call ahead.

Are you accepting used book drop-offs right now?

We only accept used book drop-offs for store credit during certain times of the year, unless you are a member of our Friends & Family or Team Hadley programs (it's one of the perks!) Click here for more details and updates. If you believe you have valuable books or books that could be considered rare, we are happy to take a look at them! Please call ahead to schedule an appointment, (205) 632-5331.

Do you give cash for used or rare books?

NO, we offer store credit for used books. Valuable books are here on consignment and payable 30 days after the initial sale.


Ordering


How do I use my gift card online?

To use an E&H gift card online on any of our platforms, please select “Pay in Store” and include your gift card number and mailing address in the order comments (if applicable). Please note that if your order is being shipped, the total amount will differ slightly. We will ship your books using Media Mail unless you indicate otherwise, and will reach out to you if there is a balance.

I don’t see the book I want, can you order it for me?

Very likely, yes! Give us a call, shoot us an email, or click here to place an order for in-store pickup, or to ship if you prefer. If it’s in print, it just takes a few business days to arrive at the store. If it’s not in print, ask anyway…we can probably track it down!

Do you sell textbooks?

Sorry, no! We do not sell textbooks or accept textbook trade-ins of any kind. 

Do you ship internationally?

We ship domestically and to U.S. territories at this time.

What does "Usually ships in 1-5 days" mean?

It means it's avaialable from the warehouse and will arrive in-store in 2-5 days. Click here for the full breakdown.


Events & Outreach


Do you host events like book clubs or book signings?

Oh my, yes! Click the links for information about book clubs or upcoming store/community events. If you are an author, please click here for more details on setting up a book signing. We prefer at least two months to prepare for events.

Are you able to do remote sales, pop-up shops or trunk shows?

We can absolutely take this operation on the road! We ask for at least two weeks notice in advance so that we have time to prepare. With less than two weeks notice, we require reimbursement for the publisher’s expedited shipping costs.

Do you donate to local charities and causes?

We do, although we are not financially able to make donations or sponsor every organization that reaches out to us. We prefer to participate in silent auction efforts, where we can donate applicable products towards your cause.


Opportunities


Are you hiring?

Not at this time, but please feel free to email your resume and introduce yourself. Should a position become available, we look at resumes received within the last six months. Bonus points to those whom have taken the time to view this particular section. A little research sets you apart from the rest!

I am an author! Can I get my book on your shelves?

We love providing opportunities for indie authors and publishers! Please see our Independent Authors & Publishers page where we have carefully laid out instructions on how to get started. For bonus points, let us know if your work is available on Ingram, returnable, set at a regular discount. Please do not refer us to other retailers like Amazon and Barnes & Noble - it does not spark joy.

Are you looking for web designers, SEO services or app developers?

Thank you, no. Please refrain from spamming our Contact Us page with solicitations. 

Where did you get your book cover art?

Book covers that appear on this website are provided by publishers for the use of marketing. If you feel your work is being displayed without your permission, please contact the American Booksellers Association. Do NOT use our Contact Us page, as you are wasting time barking up the wrong tree. 


I have another question not covered here. How do I get in contact with you?

Use our Contact Us page, call (205) 632-5331 or email our manager: avery@ernestandhadleybooks.com. Happy reading!